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請於工作時段 (週一至週五,8:30am - 05:30pm)
電話: +886-4-25343434 (僅提供中文)
信箱: (中/英文皆可)


If you need to return or exchange items,

please give us a call or send an email.

Phone: +886-4-25343434

 (Chinese only & serves during working day, from 8:30 - 17:30)

(Chinese and English available)

Our staff will reply you ASAP when we receive your requirement.


退換貨之原則 Policy of Returns & Exchanges

包裝完整 Full Package



Items from Luyao Ecology  Mushrooms are food  product.
To protect its quality and food safety, opened items are not allowed to exchange and return. 

商品瑕疵 Defect



Wrong items, wrong flavor, or quality issue.

退換貨成立 Process of Returns & Exchanges

退換貨時,請確認包裝完整,且發票/訂單所有產品/贈品 是否齊全。

Please be sure your items are full package with invoice, sample, flyer,
anything that from your package when Return or Exchange is available.

Working days of Return/Exchange 


3-5 business days (in Taiwan)

Working days of Refund


7-14 business days


● 若於鹿窯菇事網站訂購產品後任意取消訂單、或有任何鹿窯菇事認定不適當並造成作業困擾或重大損害之行為,  

Luyao Ecology Mushrooms reserves the right to refuse the order transaction or cancel the membership permanently if  
member cancel the order randomly or causing any  inappropriate actions to our business.

Thank you for your understanding.


● 再一次提醒您,超過7日(包含假日),恕不受理,敬請見諒

Friendly Reminder! Luyao will not process any return and exchange after 7 days
(the day you receive the order, and days include weekend and holidays.)

Thanks again for your support.


最後更新時間 Last Update:2020/05/28