目錄 登入會員 購物車 {{currentCart.getItemCount()}}

 

退換貨政策

 

若您有退換貨之需求

請於工作時段
(週一至週五,8:30am - 05:30pm)
電話: +886-4-25343434 (僅提供中文)
信箱: ecoluyao@gmail.com (中/英文皆可)

我們會儘快協助您做退換貨的後續處理

 

If you need to return or exchange items,

please give us a call or send an email.

Phone: +886-4-25343434

 (Chinese only & serves during working day, from 8:30 - 17:30)
Mail:
ecoluyao@gmail.com

(Chinese and English available)

Our staff will reply you ASAP when we receive your requirement.

 

退換貨之原則 Policy of Returns & Exchanges

包裝完整 Full Package

鹿窯菇事產品屬於食品,為維護產品衛生安全,開封後之產品無法退貨

Items from Luyao Ecology  Mushrooms are food  product. To protect its quality and food safety, opened items are not allowed to exchange and return.

商品瑕疵 Defect

品質有異或口味錯放

Wrong items, wrong flavor, or quality issue.

退換貨成立 Process of Returns & Exchanges

退換貨時,請確認包裝完整,且發票/訂單所有產品/贈品 是否齊全。

Please be sure your items are full package with invoice, sample, flyer, anything that from your package when Return or Exchange is available.

退換貨工作時間

Working days of Return/Exchange

台灣地區約3-5個工作日

3-5 business days (in Taiwan)

刷卡退款作業時間

Working days of Refund

7-14個工作日

7-14 business days

 

若於鹿窯菇事網站訂購產品後任意取消訂單、或有任何鹿窯菇事認定不適當並造成作業困擾或重大損害之行為,鹿窯菇事可視情況採取拒絕交易或永久取消會員資格辦理,造成您的不便敬請見諒。

Luyao Ecology Mushrooms reserves the right to refuse the order transaction or cancel the membership permanently if member cancel the order randomly or causing any  inappropriate actions to our business.

Thank you for your understanding.

 

再一次提醒您,超過7(包含假日),恕不受理,敬請見諒

Friendly Reminder! Luyao will not process any return and exchange after 7 days

 (the day you receive the order, and days include weekend and holidays.)

Thanks again for your support.

 

最後更新時間 Last Update2018/01/08